Last updated: June 2026

This Privacy Policy explains how I, Eloise Ansell, collect, use, store and protect personal information through my website, mailing list, courses, memberships, sessions, classes and other services.

I take your privacy seriously and aim to handle your personal information with care, respect and common sense.

This policy is written in line with UK data protection law, including the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003, and the Data Use and Access Act 2025.

Who I am

Eloise Ansell is the data controller for the personal information collected through this website and through my services.

You can contact me at:
info@eloiseansell.com

What personal information I may collect

Depending on how you interact with me, I may collect and hold information such as:

  • your name
  • your email address
  • your phone number
  • your address, where needed
  • details you provide when booking a session, class, course, membership or event
  • information you choose to share with me before, during or after a session
  • payment and purchase information
  • course or class registration information
  • consent forms, feedback forms or photo release forms
  • email marketing preferences
  • website usage information, such as cookies or analytics data
  • messages you send to me by email, form, social media or other communication methods

Because of the nature of my work, some information you choose to share with me may relate to your wellbeing, emotions, personal history, family circumstances, health or other sensitive areas of life. I treat this information with extra care.

How I collect your information

I may collect information when you:

  • visit my website
  • complete a contact form
  • join my mailing list
  • book a session
  • buy a course, class, membership or digital product
  • register for an event or group session
  • complete a consent form or feedback form
  • email or message me
  • attend an online or in-person class
  • participate in a membership, group session or online community

 

Why I use your personal information

I use your information to:

  • respond to enquiries
  • provide sessions, courses, classes, memberships and other services
  • manage bookings and payments
  • send session recordings, class details or course access information
  • keep appropriate client, student and business records
  • send newsletters or marketing emails, where you have agreed to receive them
  • manage memberships or online course access
  • meet legal, tax, accounting and insurance requirements
  • protect my business, website and services
  • improve my services and communication

 

Lawful bases for using your information

I only use your personal information where I have a lawful reason to do so.

These may include:

Contract – when I need to use your information to provide a service you have booked or purchased.

Consent – for example, when you join my mailing list, give permission for a testimonial, or agree to certain uses of your information.

Legal obligation – where I need to keep information for tax, accounting or legal reasons.

Legitimate interests – where I need to use information to run and protect my business, respond to enquiries, manage services, improve communication, or keep appropriate records.

Special category data – where you choose to share sensitive personal information with me, I will only use it where there is a valid reason under data protection law and where it is relevant to the service being provided.

 

Email marketing

If you join my mailing list, I will use your email address to send you updates, offers, resources, videos, event information and other content related to my work.
You can unsubscribe from my emails at any time by clicking the unsubscribe link in any marketing email, or by contacting me directly.
I do not sell your personal information to third parties.

Payments

If you buy a session, course, membership, event or digital product, your payment may be processed by a third-party payment provider.
I do not usually see or store your full card details. Payment providers process this information securely in line with their own privacy and security policies.

Third-party platforms and service providers

I use trusted third-party platforms and service providers to help me run my business. These may include services for:

  • website hosting
  • email marketing
  • payment processing
  • online courses and memberships
  • booking forms or registration forms
  • cloud storage
  • email hosting
  • video calls and recordings
  • analytics and website functionality
  • online communities

These providers only receive the information needed to provide their service.
For more detailed information about where and how data is stored, please see my separate Data Held & Security Details document.

 

International transfers

Some of the platforms I use may store or process personal information outside the UK.
Where this happens, I aim to use reputable providers who have appropriate safeguards in place to protect personal information.

 

Cookies and website tracking

My website may use cookies or similar technologies to help the website work properly, understand how people use the site, improve content, or support marketing and advertising.
Some cookies are essential for the website to function. Others, such as analytics or marketing cookies, may require your consent.
You can adjust your browser settings to refuse or delete cookies. If a cookie banner is shown on the website, you can use it to manage your choices.

 

How long I keep your information

I only keep personal information for as long as it is needed for the reason it was collected, or where I need to keep it for legal, tax, insurance or business record purposes.

For example:

  • financial and payment records may be kept for tax and accounting purposes
  • client and session records may be kept where needed for service history, insurance or professional record keeping
  • email subscribers stay on my mailing list until they unsubscribe or are removed during list cleaning
  • enquiry information may be kept for a reasonable period so I can respond and follow up
  • course, class or membership records may be kept where needed for access, administration or certification
  • testimonials may be kept until they are no longer relevant or until consent is withdrawn, where applicable

For more detail about how different types of data are held, please see my separate Data Held & Security Details document.

 

How I protect your information

I take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.
This may include password protection, secure storage, locked filing systems, reputable cloud storage providers, and limiting access to information.
No method of electronic storage or online transmission is completely risk-free, but I aim to handle your information carefully and responsibly.

Sharing your information

I do not sell your personal information.

I may share limited information where necessary with:

  • service providers who help me run my business
  • payment processors
  • website, email, course, community or cloud storage platforms
  • professional advisers, such as accountants or legal advisers
  • regulators, authorities or insurers, where required
  • another person or organisation, where you have given clear permission

 

Your rights

Under UK data protection law, you have rights over your personal information.

These may include the right to:

  • ask what personal information I hold about you
  • request a copy of your information
  • ask for inaccurate information to be corrected
  • ask for information to be deleted, where appropriate
  • object to certain uses of your information
  • ask for restriction of processing in certain circumstances
  • withdraw consent, where consent is the lawful basis
  • complain about how your information is handled

These rights are not absolute and may depend on the circumstances.

To make a request, please contact me at:

info@eloiseansell.com

 

Data protection complaints

If you have any concerns about how I collect, use, store or share your personal information, please contact me at:
info@eloiseansell.com

I will acknowledge your complaint within 30 days of receiving it and will take appropriate steps to respond without undue delay.
I will keep you updated where necessary and let you know the outcome of your complaint.
You also have the right to raise a concern with the Information Commissioner’s Office.

 

Data breaches

If a personal data breach occurs, I will take appropriate steps to assess and respond to the situation.
Where required, I will report the breach to the Information Commissioner’s Office. If the breach is likely to result in a high risk to your rights or freedoms, I will also inform you directly.

 

Links to other websites

My website may contain links to other websites or platforms.
I am not responsible for the privacy practices of other websites. Please check their privacy policies before sharing personal information with them.

 

Updates to this policy

I may update this Privacy Policy from time to time.
The latest version will be available on this page, with the date of the most recent update shown at the top.